Services

We will work closely with you to help you plan seasonal tariff structures based on a variety of key factors. We will manage correspondence, sending of out rate sheets, fielding agents and guests email and phone enquiries, providing quotes and booking confirmations, managing your property calendar, invoicing, and reconciling your incoming payments.

We make it easy and stress-free for our clients by providing you with a monthly bookings and occupancy report, which will also identify and highlight key areas for improvement. HVC will provide a complete continuity of services by acting as guests first point of contact from initial enquiry, through to post-departure follow up.

Your property will be included into HVC’s extensive online global agent network and we have over 100 agents worldwide on our books. As soon as you list your Hakuba property for rent with us, we will inform them of your property details, enabling them to instantly book your property through our intuitive online system. We will also directly promote your Hakuba property to our network of existing private clients.

HVC use intelligent advertising techniques in order to get your property in front of the right people at the right time. We actively promote our properties through social media campaigns. We also push-out to portal booking websites including japansnow.com, hakubaconnect.com and powderhounds.com, making sure you have the optimum levels of exposure for your Hakuba property.

By offering both pro-active and re-active marketing strategies, HVC touch every corner of the marketplace. We will offer suggestions along the way, such as early-bird or campaigns as necessary to help you to obtain the best occupancy versus income rates. This intuitive approach to marketing your Hakuba rental property has proven particularly valuable in the first year for many of our clients. Our team strive to obtain valuable, repeat guests through a “friends of…” or loyalty campaigns too.

HVC ensure that from the moment your guests arrive, they are welcomed and delivered to your property with minimal hassle, helping to get their vacation off to the best start. We oversee complimentary pick-ups, drop-offs and check-in processing, at which time, guests are provided with a friendly, knowledgeable face-to-face chalet and local area orientation. We also answer on-site enquiries, arrange restaurant bookings, taxis and couriers. We arrange a cleaning schedule, as well as providing any assistance and being the emergency contact point for the duration of their stay.

At HVC, we understand that you have made a significant investment in your property and that it needs to be protected. We can work with you, the owner, if required to assist in sourcing and purchasing items required to complete the interior fit-out. We can arrange the installation of internet, wireless network and audio-visual systems. We can, if desired, apply for your business licence and fire certification too.

For your peace of mid, we have adopted a fully-comprehensive, online accounting system which is visible to you at any time. Our services also include arranging the paying of household bills as well as regular collections of letter post.

If you are renting out your property, then it’s vital you have the correct preparations in place for the winter to avoid any surprises once the season begins.

Once your property has been let, we take care of the housekeeping and linen services, garbage collections, snow clearing, fuel deliveries and also the grounds keeping.